Frequently Asked Questions (FAQ)
e Commerce Terms & Conditions
- Prices are subject to change without prior notice
- All prices are listed in Malaysian Ringgit (MYR), excluding shipping fees
- When buyers order online, buyers agree to pay the stated prices, shipping charges &
agree to our terms & conditions
- For items without quantity stated or Pre-Order items, these are items based on indent basis (zero listed quantities), Please check with us prices, delivery lead time etc.
- All prices are listed in Malaysian Ringgit (MYR), excluding shipping fees
- When buyers order online, buyers agree to pay the stated prices, shipping charges &
agree to our terms & conditions
- For items without quantity stated or Pre-Order items, these are items based on indent basis (zero listed quantities), Please check with us prices, delivery lead time etc.
- Cash Before Delivery (CBD), subject to stocks availability
- Online Bank Transfer (Internet Banking) Hong Leong Islamic Bank A/C 3520-1000-880 under A/C receipent’s name - Fastlite Electric Marketing
- Online Bank Transfer (Internet Banking) Hong Leong Islamic Bank A/C 3520-1000-880 under A/C receipent’s name - Fastlite Electric Marketing
- Subject to stocks availability
- Upon full payment clearance, please allow 3-5 working days for your orders to be dispatched,
Except during Sales Promotion & Campaign periods, dispatch time will be 3-8 working days.
The cut off time of orders are taken or considered @ 11.00am per working days (except Saturday, Sunday or Public holidays, which are considered non-working days)
- The weight & volume size my differ from the items due to bubble-wrap & other forms of packaging
- During festive holidays (eg Chinese New Year, Hari Raya), delivery time will be longer when
Our office is closed for longer holidays as well as 3rd party Courier teams declare longer holidays.
- Shipping fees (based on Malaysian orders) are calculated by courier teams based on weight or volume size, whichever is higher
- Upon full payment clearance, please allow 3-5 working days for your orders to be dispatched,
Except during Sales Promotion & Campaign periods, dispatch time will be 3-8 working days.
The cut off time of orders are taken or considered @ 11.00am per working days (except Saturday, Sunday or Public holidays, which are considered non-working days)
- The weight & volume size my differ from the items due to bubble-wrap & other forms of packaging
- During festive holidays (eg Chinese New Year, Hari Raya), delivery time will be longer when
Our office is closed for longer holidays as well as 3rd party Courier teams declare longer holidays.
- Shipping fees (based on Malaysian orders) are calculated by courier teams based on weight or volume size, whichever is higher
Your request for order cancellation after successful payment can only be possible, provided parcels have not been dispatched & at our sole final discretion. If approved, Refund payment process will take approximately 14 working days.
- Request for exchange must be within 3 calendar days upon delivery date, provided items
MUST be in original conditions & packaging intact, clean and in good working conditions
Without any cracks or damage at our sole final discretion. If approved, all return expenses are
- At buyers costs. Refund payment process will take approximately 14 working days.
- Return / exchange requests not allowed for following cases ~
Change of mind
Products are used, destroyed or damaged
Individual pack boxes are dirty, not in good conditions & damaged.
Buyers did not follow the instructions included inside the products
- Returns of (Pre-Order Merchandise) ~
We Do Not accept any returns for Pre-Order items (items we have no ready stocks, but order
Back-to-back against your orders).
MUST be in original conditions & packaging intact, clean and in good working conditions
Without any cracks or damage at our sole final discretion. If approved, all return expenses are
- At buyers costs. Refund payment process will take approximately 14 working days.
- Return / exchange requests not allowed for following cases ~
Change of mind
Products are used, destroyed or damaged
Individual pack boxes are dirty, not in good conditions & damaged.
Buyers did not follow the instructions included inside the products
- Returns of (Pre-Order Merchandise) ~
We Do Not accept any returns for Pre-Order items (items we have no ready stocks, but order
Back-to-back against your orders).
- NO refund for GST tax or payment gateway surcharges
- All return merchandiser must e sent back to us in original packed boxes, in a completely unaltered conditions by courier services. For opened merchandise, contact us before sending
Items back to us.
- We are NOT responsible for postage or courier fees on returned items which are found damaged via in transition. Buyers have to arrange own pick up at buyers costs in this case.
- We reserve the right to charge a restocking fee of 10% or RM 5 (whichever is higher) on your order, if you cancel the paid order (if it has already been packed), or if the parcels are returned to us by the shipping logistic due to being undelivered / unclaimed. Buyers have to
Arrange to collect back these items at their own costs if need be due to undelivered parcels or unclaimed parcels.
Note ~
- Please include a copy of the order / invoice listed in the shipment.
- Your latest bank details to arrange for the refund or we will use the bank details that were listed earlier in the transactions.
- All return merchandiser must e sent back to us in original packed boxes, in a completely unaltered conditions by courier services. For opened merchandise, contact us before sending
Items back to us.
- We are NOT responsible for postage or courier fees on returned items which are found damaged via in transition. Buyers have to arrange own pick up at buyers costs in this case.
- We reserve the right to charge a restocking fee of 10% or RM 5 (whichever is higher) on your order, if you cancel the paid order (if it has already been packed), or if the parcels are returned to us by the shipping logistic due to being undelivered / unclaimed. Buyers have to
Arrange to collect back these items at their own costs if need be due to undelivered parcels or unclaimed parcels.
Note ~
- Please include a copy of the order / invoice listed in the shipment.
- Your latest bank details to arrange for the refund or we will use the bank details that were listed earlier in the transactions.
- For any further inquiries, please do not hesitate to contact us via –
Phone: +603-42946750
Email: fastlite@hotmail.com
For urgent deliveries, orders via self collection or lalamove pick up arrange by buyers, please contact us before ordering.
Phone: +603-42946750
Email: fastlite@hotmail.com
For urgent deliveries, orders via self collection or lalamove pick up arrange by buyers, please contact us before ordering.
